Warranty and Repair

Product Warranty Policy
TOMHOLMES LTD

Thank you for choosing bicycles and e-bikes from TOMHOLMES LTD. We are committed to providing you with high-quality products and services.

Warranty Period
All products are covered by a limited warranty of 1 year from the date of purchase.

Warranty Coverage
During the warranty period, we will repair or replace the product free of charge if it fails due to defects in materials or workmanship.

Exclusions
The following are not covered by the warranty:

Damage caused by misuse, accident, neglect or improper maintenance.

Normal wear and tear (such as consumables such as tires and brake pads).

Problems caused by unauthorized disassembly or modification.

Warranty Application
To apply for warranty service, please keep your receipt of purchase and contact us through the following methods:
Email: tomholmes@a7yrc.com
Tel: +44-1922626514

We will assist you in the warranty process to ensure your riding experience is worry-free.