FAQ

1. What types of bikes do you sell?
We sell a wide range of high-quality traditional and electric bikes to suit all riding needs and budgets.

2. Do you have a warranty?
Yes, all bikes and electric bikes come with a standard manufacturer's warranty. Please refer to the product description or contact us for details of the warranty period and terms.

3. How do I place an order?
You can browse our products on our website, select the model you like, add it to the shopping cart and follow the instructions to complete the payment.

4. What payment methods do you support?
We accept major credit and debit cards and other online payment methods to ensure that transactions are safe and convenient.

5. How long does it take for an order to be shipped?
Generally, orders are processed and shipped within 1-2 working days, depending on the delivery address.

6. How much is international shipping?
International shipping costs a flat rate of £30, ensuring that you can easily purchase our products no matter where you are.

7. What should I do if I want to return or exchange an item?
Please contact us within 14 days of receiving the item and explain the reason for the return or exchange. The return shipping fee is £50. Please refer to our Returns and Refunds Policy for details of the return and exchange policy.

8. Can I track my order?
After shipment, we will provide logistics tracking information via email so that you can check the status of your package at any time.

9. Do you provide after-sales maintenance service?
We mainly provide pre-sales consultation and after-sales support. For specific maintenance services, please contact your local authorized repair point or contact us for recommendations.

10. How can I contact you?
You can contact us via email tomholmes@a7yrc.com or call +44-1922626514, and our customer service team will answer you promptly.

If you have more questions, please feel free to contact us!